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Часто задаваемые вопросы

  • What are the order processing times?
    The time before shipment is 1-2 days from receipt of payment for the order (depending on the difficulty of the order). Delivery times are 1-4 days for delivery in mainland France and 4-8 days for international delivery. Svitlana Mykhed makes every effort to reduce these delays as much as possible and explain the packages as soon as possible.
  • I have a personalization error during my order. Can I modify it?
    Did you make a personalization error in your order? Do you want to change the order? Please contact us as soon as possible. If we have already started making your order, we will unfortunately not be able to make any changes to it.
  • I have a promotional code. How can I use it?
    Insert the Promo Code in your basket before finalizing your order.
  • How do I know if my order has been taken into account?
    Once payment has been made, an order confirmation email will be sent to you. We advise you to keep this enamel precisely.
  • I have not received my confirmation email. What should I do?
    Start by checking your junk mail, the message may have slipped there. If you cannot find your order confirmation email there, please contact us.
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